How does the Quinable Reliability Score work?
The Quinable Reliability Score is built from verified shift data - not self-reported history. It tracks on-time arrival rate, cancellation patterns, and no-show history across every shift a caregiver has completed on the platform. Providers who no-show face escalating restrictions with zero exceptions.
What the Reliability Score measures
- On-time arrival rate - verified through GPS clock-in data across all completed shifts
- Cancellation history - how often and how far in advance a caregiver cancels accepted shifts
- No-show history - verified instances of accepting a shift and not appearing
- Client rehire rate - the percentage of agencies and facilities that rebook the same caregiver after working together
- Platform tenure - how long the caregiver has been active and maintaining their record
No-show enforcement
When a Quinable provider no-shows, the Reliability Score system activates automatically: 7-day platform restriction for the first offense, 14-day restriction for the second, and 365-day restriction for the third. These are enforced uniformly across all providers with zero exceptions regardless of tenure or previous performance.
Accountability enforcement only works when it is consistent. A no-show policy with exceptions creates a system that caregivers learn to navigate. Quinable's zero-exception enforcement changes behavior at the platform level - not just for individual caregivers.
How agencies use the Reliability Score
When reviewing responding caregiver profiles, agencies see the Reliability Score prominently displayed alongside credential status and shift history. A caregiver with a 97% reliability score has a documented track record across dozens of completed shifts. The score gives agencies a verified signal for confirmation decisions.
The Quinable Reliability Score is a verified accountability system - not a rating. It is built from GPS-confirmed shift data and enforced through automatic restrictions. The active provider pool skews reliable because the unreliable have been systematically restricted out.
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